Privacy

Policy

Welcome to Renovize Home (“Renovize Home,” “Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request services, submit forms, communicate with us, or otherwise interact with us online.

By using this website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

Information you voluntarily provide may include:

• Full name
• Email address
• Phone number
• Property address
• ZIP/postal code
• Service inquiry details
• Renovation preferences
• Communication history
• Any other information you submit through forms, calls, emails, or chats

B. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device identifiers
• Pages visited
• Time spent on the site
• Referral URLs
• Clickstream data
• Cookies and tracking technologies

C. Marketing & Communication Data

We may collect information related to:

• SMS opt-ins
• Email subscriptions
• Call tracking
• Ad interactions
• Lead forms
• Consent records

2. How We Use Information

We may use collected information to:

• Provide requested services
• Respond to inquiries
• Schedule consultations
• Deliver estimates and proposals
• Improve our website and customer experience
• Analyze website usage and marketing effectiveness
• Send service-related communications
• Send promotional emails, calls, or text messages where permitted by law
• Detect fraud, abuse, or security incidents
• Comply with legal obligations

3. TCPA Consent for Calls & Text Messages

By submitting your phone number through our website, forms, advertisements, or other communication channels, you expressly consent to receive:

• Phone calls
• SMS/text messages
• Automated calls
• Prerecorded voice messages

These communications may come from Renovize Home and its representatives regarding services, appointments, promotions, and related business communications. Your consent is not a condition of purchase. Message and data rates may apply.

You may opt out at any time by:

• Replying “STOP” to SMS messages
• Requesting removal via email
• Contacting us directly

We maintain records of consent where required under the Federal Communications Commission rules and the Telephone Consumer Protection Act.

4. Telemarketing Sales Rule (TSR) Compliance

We strive to comply with the Federal Trade Commission Telemarketing Sales Rule (“TSR”), including applicable Do Not Call regulations. If you request not to receive marketing calls from us, we will honor your request in accordance with applicable laws. Consumers may also register phone numbers on the National Do Not Call Registry operated by the Federal Trade Commission.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act and the California Privacy Rights Act. Subject to applicable exceptions, California residents may request:

• Access to personal information we collect
• Correction of inaccurate information
• Deletion of personal information
• Information about categories of data collected or disclosed
• Opt-out of the sale or sharing of personal information
• Limitation of use of sensitive personal information

We do not knowingly sell personal information. To exercise your rights, contact us using the details provided below. We will not discriminate against you for exercising your privacy rights.

6. Cookies & Tracking Technologies

We use cookies, pixels, analytics, and similar technologies to:

• Improve site functionality
• Analyze traffic and usage
• Personalize advertising
• Measure campaign effectiveness

You may adjust cookie preferences through your browser settings.

7. Sharing of Information

We may share information with:

• Contractors and subcontractors
• CRM providers
• Marketing platforms
• Analytics providers
• Call tracking vendors
• Payment processors
• Legal or regulatory authorities if required

We may also disclose information to protect our rights, property, users, or legal interests.

8. Data Retention

We retain personal information only as long as reasonably necessary for:

• Business operations
• Legal compliance
• Dispute resolution
• Enforcement of agreements

Retention periods may vary depending on the nature of the information.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

12. Your Privacy Choices

You may:

• Opt out of marketing emails using unsubscribe links
• Opt out of SMS communications by replying “STOP”
• Request deletion or access to personal data
• Disable cookies through browser settings
• Visit our opt-out page to submit applicable opt-out requests

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the website after updates constitutes acceptance of the revised policy.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, contact us:

• Email us at support@renovizehome.com.
• Mail us at 24 Greenway Plaza, STE 1800M, Houston, TX 77046.
• To opt out directly, visit our opt-out page.

Do Not Sell My Information

We do not knowingly sell personal information. You may use our privacy choices or opt-out page to submit applicable requests.

Thank you for trusting Renovize Home!